Our Cookies policy explains how we use cookies and other internet tracking software. It also explains the choices you can make about whether we can put some types of cookies on your PC, tablet or mobile phone.

In this policy, where we say ‘cookies’ it can also mean other software that collects data while you use our websites and mobile apps.

Data we collect will be held by PlanHappy Investment Management Limited. We use this data to:

  • Protect you from fraud and keep improving security
  • Study how people use our websites and apps and our other services, so we can improve them
  • Decide which of our products, services and offers may be relevant for you
  • Tailor the marketing you see on social media, apps and other websites.

We may share this data some data with associated firms or outside organisations. Some of them may place their own cookies on your device when you visit our website. You can find out more about how we use your data – and who we share it with – in our Privacy notice.

  • We use Mail Chimp to distribute our email campaigns, you can view their privacy policy here https://mailchimp.com/legal/privacy.
  • We use PlanHappy Pension Specialists to complete any Defined Benefit Advice, a copy of their privacy policy is available from direct from PlanHappy Pension Specialists.

We do not sell data to any other organisations.

What Are Cookies

  • When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Under section 3 of this policy explains different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.
  • Cookies are small files that are sent to your PC, mobile phone or tablet when you visit a website. They stay on your device and are sent back to the website they came from when you visit it again. Cookies collect data and send it to us while you use the site. These are written into mobile apps and web pages that you go to on your device.
  • Session and persistent cookies, all cookies are either session cookies or persistent cookies.
  • Session cookies last for the length of your visit to a website. They delete themselves when you close your browser.
  • Session cookies can help with security. For instance, they can keep you signed in as you move around a website.
  • Persistent cookies stay on your device when you close your browser.
  • They are used for many jobs. For instance, they can remember your username for websites where you sign in. They can also store your choices for when you go back to a website.
  • Organisations find them useful to see how people use their websites. They can also be used to tailor the ads and marketing you see on social media, apps and other websites

Categories of Cookies

Strictly Necessary Cookies Always Active

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies Used

Cookie ProviderCookie File Name TypeDuration
tawk.link__cfduidHTTP1 year
joslinrhodes.co.ukAWSALBHTTP6 days

Performance Cookies Optional but Active by default

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies Used

Cookie ProviderCookie File Name TypeDuration
joslinrhodes.co.uk_gaHTTP2 years
joslinrhodes.co.uk_gatHTTP1 day
joslinrhodes.co.uk_gidHTTP1 day
va.tawk.totawkUUIDHTTP179 days

Functional Cookies Optional but Active by default

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Targeting Cookies Optional but Active by default

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies Used

Cookie ProviderCookie File Name TypeDuration
sharethis.com__ab12#HTTP1 year
joslinrhodes.co.uk_fbpHTTP3 months
adnxs.comanjHTTP3 months
facebook.comfrHTTP3 months
adnxs.comuuid2HTTP3 months
Bing.comMUIDAdvertisement2 years 25 days
Doubleclick.netIDEAdvertisement1 years 20 days
Crwdcntrl.net_CC_audAdvertisement1 year 19 days

Additional Information

  • PlanHappy Investment Management Limited has changed its website to make sure we ask for your consent to use these cookies.
  • Keep in mind security and multiple users
  • If more than one person uses your device, the choices set up by other people will apply to you as well unless you change them. For example, if you share a computer with your family, you may see ads based on sites they have visited as well as sites you have visited.
  • Cookies with more than one use
  • Some of our cookies collect data for more than one use. We will only use these cookies for their essential purposes unless you have given your consent to any other uses they have.
  • Cookies that are already on your device
  • Turning off one or more types of cookies will not delete any that have been downloaded in the past. We may still use data we collected up to that point, but will stop collecting new data.
  • Managing cookies choices in your browser
  • You can turn off or delete cookies in your browser. If you do this, it may affect sites that use similar cookies to us.
  • Cookies choices you set in your browser replace any you set on a single website. For instance, if you run an ad blocker on your browser, you won’t see ads that are tailored to you, even if you have turned on marketing cookies.

Managing Cookies

  • Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

https://support.google.com/chrome/answer/95647?hl=en (Chrome)

https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox)

http://www.opera.com/help/tutorials/security/cookies/ (Opera)

https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer)

https://support.apple.com/en-gb/guide/safari/sfri11471/mac (Safari)

https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge)

If you don’t want cookies to be stored on your device, you should make the necessary changes to your device or the relevant browsers or apps. Please note that if you disable cookies, some services or website functionality may not be available